FREQUENTLY ASKED QUESTIONS
Account
1. Why open an account?
A free USwarehouse.SexToyUnion account allows you to:
1) Place your order. You can choose a wholesale account or vape user account when registering.
2) Collect reward points to redeem coupons, gifts.
3) Save addresses in your address book.
4) Check and track your order status.
5) Write reviews, and rate other reviews.
6) Participate in community forums.
2. Can I change my default address, and username?
Yes. Your address and personal information can be changed at My Account after you log in.
3. What if I forgot my password?
If you've forgotten your password, click Forgot Your Password when logging in. Please enter your email address and we will send you a password reset request email, please click the reset link in the email to reset your password.
*Your email account might block our email, please add our domain sextoyunion.com to the whitelist.
*Your email account might misjudge our email as spam, please try checking if the activation email is in your email spam folder.
4. How can I subscribe to SexToyUnion.com newsletter?
Two options available. You can simply enter your email address and click "Submit" at the bottom of any page. Or log in your account, subscribe to Sextoy Union newsletter at My Account>Personalization>Newsletter.
5. How can I unsubscribe from the newsletter?
Open a Newsletter that we sent you before, and click the unsubscribe button. We will not send any junk emails to our customers, and we will add the unsubscribe link in every email.
Ordering
1. Can I add an item to the order that I just created?
Yes, but you need to add it before your order is packaged for shipment. Contact us and we will do it for you. In the meantime, placing a new order is likely faster. You can either let the new order ship separately or request to combine your two orders.
2. Can I change my shipping address/method after placing an order?
Yes. Please let us know within 6 hours after order placed and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.
3. In what currency are USwarehouse.SextoyUnion prices displayed?
All prices listed on our website are in USD doller may automatically change and re-calculated to your local currency depends on your IP address.
4. How do I cancel my order?
Please contact us immediately within 6 hours after order placed, otherwise we can't cancel the order. All orders will be processed immediately to make sure the fast dispatch timeframe. Thanks for your understanding.
5. The items I want to buy is out of stock. How could I do?
If it is not available, you can click the Arrival Notice, and we will notify you when back in stock by email. Or you can online chat with us for arrival time.
Payment
USwarehouse.SEXTOYUNION USES CREDIT CARD, PAYPAL PAYMENTS. SECURED AND CONVENIENCE.
1. Credit Card.
Buyers can pay using Credit Cards and we accept MasterCard, VISA, Discover, etc.
2. Paypal
Paypal is available for most countries.
Shipping
1. How are customs and import tax/duties handled?
Please kindly note that the Tax / Customs fee in destination country is at customer's expense.
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. Sextoyunion is not responsible for products rejected, confiscated or destroyed by the customs in your countries.
2. How come my tracking number doesn't work?
We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there could be a week's delay.
3. How long does it take for orders to get sent?
Items that are in stock are shipped in 1-10 business day.
4. What are the available Shipping methods?
FedEx, UPS, USPS
5. What should I do if something is missing from my order?
Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.
6. What is the declaration on shipping labels?
For the order value, we will write this according to your request. So please leave us a message about the value that you prefer when placing the order.
